Terms & Conditions
TERMS AND CONDITIONS - SYSTEM SETTER
Last Updated: December 2025
1. INTRODUCTION
These Terms and Conditions ("Terms") govern your use of System Setter's lead capture automation services (the "Services") provided by System Setter, operating from Ireland.
By using our Services, you agree to these
Terms in full. If you disagree with any part of these Terms, you must not use our Services.
Contact Information:
Business Name: System Setter
Email: [email protected]
Phone/WhatsApp: +353 87 185 8207
Website: www.systemsetter.ie
2. DEFINITIONS
"We," "Us," "Our" – System Setter
"You," "Your," "Client" – The business subscribing to our Services (e.g., plumber, electrician, tradesperson)
"Services" – Our lead capture automation system including website hosting, CRM, WhatsApp integration, AI chatbot, review management, and local SEO
"Platform" – GoHighLevel (GHL), the third-party software platform on which our Services are built
"End Customer" – Your customers/leads who contact you through our system
"Account" – Your System Setter subscription and access to the Services
"Content" – Any data, text, images, logos, or other materials you provide to us
3. SERVICE DESCRIPTION
System Setter provides a comprehensive lead capture and customer management system for Irish residential home service businesses, including:
3.1 Core Services:
Professional multi-page website (hosted and maintained)
AI-powered chatbot for 24/7 lead capture
Contact forms with automated responses
Click-to-call functionality with missed call automation
WhatsApp Business integration
CRM system via Lead Connector mobile app
Automated review generation system
Repeat business campaigns
Local SEO and directory listings (60+ platforms)
3.2 Service Availability:
Our Services are available 24/7 subject to scheduled maintenance
We aim for 99.5% uptime but cannot guarantee uninterrupted access
We will notify you of planned maintenance where possible
3.3 Platform Dependency:
Our Services are built on GoHighLevel. Any changes, downtime, or issues with the GHL platform may affect our Services. We are not liable for disruptions caused by GHL.
4. ACCOUNT REGISTRATION & ELIGIBILITY
4.1 Eligibility:
You must:
Be at least 18 years old
Operate a legitimate business in Ireland (or approved jurisdiction)
Have authority to bind your business to these Terms
Provide accurate and complete registration information
4.2 Account Security:
You are responsible for:
Maintaining confidentiality of login credentials
All activities under your account
Notifying us immediately of unauthorized access
Using strong, unique passwords
4.3 One Account Per Business:
Each business may only maintain one active System Setter account unless otherwise agreed in writing.
5. SUBSCRIPTION & PRICING
5.1 Subscription Plans:
Founding Client Plan (First 10 Clients Only):
€349/month
No setup fee
Lifetime pricing lock (rate never increases)
All core features included
Standard Plan (After First 10 Clients):
€449/month (subject to change for new clients)
No setup fee
All core features included
5.2 Billing:
All subscriptions are billed monthly in advance
Payments are processed on the same day each month (your "billing date")
Accepted payment methods: Credit/debit card via Stripe
Failed payments may result in service suspension
5.3 Price Changes:
Founding Clients: Your €349/month rate is locked for life
Standard Clients: We reserve the right to increase prices with 60 days' written notice
Price increases do not apply retroactively
If you do not accept a price increase, you may cancel before it takes effect
5.4 Taxes:
All prices are exclusive of VAT (currently 23% in Ireland)
VAT will be added to your invoice where applicable
You are responsible for any additional taxes in your jurisdiction
6. FREE TRIAL (IF OFFERED)
If we offer a free trial:
Trial period is clearly stated at signup (typically 7-14 days)
Full Services are available during trial
No payment required during trial period
You may cancel anytime during trial with no charge
After trial ends, subscription automatically begins unless cancelled
You will be notified 48 hours before trial ends
7. SERVICES SETUP & ONBOARDING
7.1 Onboarding Process:
Upon signup, we will:
Schedule a kickoff call (30 minutes)
Send an onboarding form to collect business information
Build your custom website (2-4 business days)
Configure all system integrations
Provide training session (45-60 minutes)
Launch your system live
7.2 Your Responsibilities:
You must:
Provide accurate business information promptly
Supply branding materials (logo, photos, descriptions)
Attend scheduled onboarding calls
Complete any required third-party integrations (e.g., WhatsApp Business setup)
Review and approve your website before launch
7.3 Timeline:
Standard onboarding: 5-7 business days from information received
Delays caused by missing information from you do not extend onboarding guarantees
8. WHATSAPP MESSAGING TERMS
8.1 WhatsApp Integration:
Our Services include WhatsApp Business API integration for:
Missed call automation (auto-replies when you miss a call)
Lead notifications
Review requests
Repeat business campaigns
Customer communication
8.2 Messaging Consent:
By using our WhatsApp features, you confirm that:
You will only message customers who have consented to receive messages from your business
You will comply with WhatsApp Business policies
You will not send spam or unsolicited messages
You understand WhatsApp's messaging limits and policies
8.3 Message Frequency:
Message frequency varies based on:
Incoming leads (notifications sent instantly)
Scheduled campaigns (review requests, seasonal reminders)
Your business activity
8.4 End Customer Opt-Out:
Your end customers may opt out of WhatsApp messages by:
Replying "STOP" to any automated message
Blocking your WhatsApp Business number
Contacting your business directly
You must honor all opt-out requests immediately.
8.5 WhatsApp Costs:
WhatsApp integration costs €9/month per client (included in subscription)
WhatsApp messages to/from customers are free for you and your customers
Standard mobile data rates may apply for customers using mobile data
8.6 WhatsApp Policy Violations:
If your WhatsApp Business account is banned or restricted due to policy violations (spam, inappropriate content, etc.), we are not responsible. You may lose access to WhatsApp features but remain liable for your full subscription fee.
8.7 Compliance:
You must comply with:
WhatsApp Business Policy: https://www.whatsapp.com/legal/business-policy
WhatsApp Commerce Policy: https://www.whatsapp.com/legal/commerce-policy
Irish ePrivacy regulations
GDPR requirements for customer communications
9. CONTENT & DATA
9.1 Your Content:
You retain ownership of all content you provide (business name, logo, photos, descriptions, etc.).
By providing content, you grant us a non-exclusive, worldwide, royalty-free license to:
Use, store, and display your content as necessary to provide the Services
Back up your content for disaster recovery
Modify content as necessary for technical compatibility
9.2 Content Restrictions:
You must not upload or transmit content that:
Is illegal, defamatory, obscene, or offensive
Infringes third-party intellectual property rights
Contains malware or malicious code
Violates any applicable laws or regulations
Impersonates another person or business
9.3 End Customer Data:
You are the Data Controller of your end customer data (leads, contacts)
System Setter is the Data Processor
You must comply with GDPR and Irish Data Protection Act 2018
You must have a lawful basis to collect and process customer data
You must provide your customers with appropriate privacy notices
9.4 Data Backup & Loss:
We perform regular automated backups
We are not responsible for data loss caused by your actions (accidental deletion, account closure)
You should export your data regularly
We recommend maintaining your own backup of critical business data
10. ACCEPTABLE USE POLICY
10.1 Prohibited Uses:
You must NOT use our Services to:
Send spam, unsolicited messages, or bulk marketing without consent
Violate any laws or regulations
Infringe intellectual property rights
Transmit malware, viruses, or harmful code
Harass, abuse, or harm others
Impersonate another person or business
Engage in fraudulent activity
Scrape or harvest data without permission
Overload or disrupt our infrastructure
Resell or sublicense our Services without written permission
10.2 Monitoring:
We reserve the right to monitor your use of the Services to ensure compliance with these Terms. We may investigate suspected violations.
10.3 Enforcement:
If you violate this policy, we may:
Issue a warning
Temporarily suspend your account
Terminate your account immediately
Report violations to authorities
Pursue legal action
11. INTELLECTUAL PROPERTY
11.1 Our IP:
System Setter, our logo, website designs, system templates, and all related intellectual property are owned by us or licensed to us. You may not:
Copy, modify, or reverse engineer our Services
Use our trademarks without written permission
Remove proprietary notices from our materials
11.2 Website Templates:
Your website is built using our proprietary templates. You receive a license to use the website for your business while subscribed to our Services. Upon cancellation, this license terminates.
11.3 Third-Party IP:
GoHighLevel, WhatsApp, Google, and other integrated services are owned by their respective owners. Use of these services is subject to their terms and conditions.
12. SUPPORT & MAINTENANCE
12.1 Support Included:
All subscriptions include:
Email support (response within 24 hours on business days)
WhatsApp support (response within 12 hours on business days)
Access to knowledge base and tutorials
System updates and bug fixes
Business Days: Monday-Friday, 9am-6pm Irish Time (GMT/IST), excluding Irish public holidays
12.2 Priority Support (Optional Add-On):
For €97/month additional:
Response within 4 hours
Weekend support
Priority queue for all requests
Monthly check-in calls
12.3 Maintenance:
We perform regular maintenance including:
Security updates
Platform upgrades
Feature improvements
Bug fixes
Planned maintenance is typically performed outside business hours with advance notice where possible.
12.4 What's NOT Included:
Support does not include:
Custom development or coding
Third-party service issues (GHL, WhatsApp, Google downtime)
Issues caused by your modifications or misuse
Training beyond initial onboarding (additional training available for fee)
13. SERVICE LEVEL & UPTIME
13.1 Uptime Target:
We aim for 99.5% uptime excluding scheduled maintenance.
13.2 No Guarantee:
We do not guarantee uninterrupted service. Downtime may occur due to:
Scheduled maintenance
GoHighLevel platform issues
Third-party service disruptions (WhatsApp, Google, etc.)
Force majeure events
Security incidents
13.3 No Refunds for Downtime:
We do not provide refunds or credits for service interruptions unless they exceed 72 consecutive hours and are caused solely by our negligence.
14. LIMITATION OF LIABILITY
14.1 Service "As Is":
Our Services are provided "as is" without warranties of any kind, express or implied, including:
Merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free operation
14.2 No Guarantee of Results:
We do not guarantee:
Specific number of leads or customers
Increased revenue or business growth
Search engine rankings
Google review quantities
Specific ROI or business outcomes
14.3 Limitation of Damages:
To the maximum extent permitted by Irish law, our total liability for any claim arising from your use of the Services is limited to the amount you paid us in the 3 months immediately preceding the claim.
14.4 Excluded Damages:
We are not liable for:
Lost profits, revenue, or business opportunities
Loss of data (except as caused by our gross negligence)
Indirect, incidental, special, or consequential damages
Third-party claims
Damages caused by your breach of these Terms
14.5 Exceptions:
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under Irish law
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless System Setter, our affiliates, and our personnel from any claims, damages, losses, or expenses (including legal fees) arising from:
Your use of the Services
Your violation of these Terms
Your violation of any laws or regulations
Content you provide
Your interactions with end customers
Your breach of third-party rights (IP, privacy, etc.)
GDPR violations in your customer data handling
16. CANCELLATION & TERMINATION
16.1 Cancellation by You:
You may cancel your subscription at any time by:
Emailing [email protected]
WhatsApp message to +353 87 185 8207
Written notice via your account dashboard
Notice Period: 30 days written notice required
Effective Date: Cancellation takes effect at the end of your current billing period
No Refunds: No refunds or pro-rata credits for unused time
16.2 Termination by Us:
We may terminate your account immediately if:
You breach these Terms
You violate our Acceptable Use Policy
Your payment fails and remains unpaid for 14 days
You engage in fraudulent activity
We are required by law to terminate
Your use poses a security or legal risk
16.3 Effect of Termination:
Upon termination:
Your access to the Services stops immediately
Your website goes offline
All automations and integrations cease
Your data is deleted within 30 days (you should export beforehand)
You remain liable for any outstanding fees
These Terms survive where applicable (IP, liability, indemnification)
16.4 Data Export:
Before cancellation:
Export your customer data from the CRM
Download any content you want to keep
We will assist with data export upon request (must be requested before cancellation)
After 30 days, all data is permanently deleted
17. REFUND POLICY
17.1 No Refunds:
All subscription fees are non-refundable except as follows:
17.2 Exceptions:
14-Day Money-Back Guarantee (First-Time Clients Only):
If you are unsatisfied within 14 days of your first payment
You must notify us in writing within 14 days
Full refund of your first month's payment
Your account will be cancelled
Does NOT apply to add-on services (Google Ads, etc.)
Service Not Delivered:
If we fail to deliver the Services within 30 days of payment through our fault (not your delays)
Full refund of setup/first month fees
17.3 Disputed Charges:
If you believe you were charged incorrectly:
Contact us within 30 days of the charge
Provide details of the disputed charge
We will investigate and respond within 10 business days
18. MODIFICATIONS TO SERVICES
18.1 Service Updates:
We may add, modify, or discontinue features at any time. We will:
Notify you of material changes
Provide reasonable notice before removing features
Not remove core features that are central to the value proposition
18.2 Changes to Terms:
We may update these Terms at any time. Changes will be effective:
Immediately for new users
30 days after notice for existing users
Notification:
Email to your registered address
Prominent notice on website
Your Options:
Continued use constitutes acceptance
If you disagree, you may cancel before changes take effect
19. CONFIDENTIALITY
19.1 Confidential Information:
Both parties agree to keep confidential any non-public information disclosed during the relationship, including:
Business strategies and plans
Customer lists and data
Pricing and financial information
Technical information and trade secrets
19.2 Exceptions:
Confidentiality does not apply to information that:
Is publicly available
Was known before disclosure
Is independently developed
Must be disclosed by law
19.3 Duration:
Confidentiality obligations survive termination for 3 years.
20. DISPUTE RESOLUTION
20.1 Informal Resolution:
Before initiating any formal proceedings, you agree to:
Contact us at [email protected] with details of the dispute
Allow us 30 days to attempt to resolve the issue
Engage in good faith negotiations
20.2 Governing Law:
These Terms are governed by the laws of Ireland.
20.3 Jurisdiction:
Any disputes will be subject to the exclusive jurisdiction of the Irish courts.
20.4 Alternative Dispute Resolution:
We may agree to mediation or arbitration as an alternative to court proceedings.
21. THIRD-PARTY SERVICES
21.1 Third-Party Integrations:
Our Services integrate with third-party platforms including:
GoHighLevel (CRM platform)
WhatsApp Business API (messaging)
Google Services (Analytics, Business Profile, SEO)
Stripe (payment processing)
Various directory listing services
21.2 Third-Party Terms:
Your use of these integrated services is subject to their respective terms and conditions. We are not responsible for:
Third-party service availability or performance
Changes to third-party pricing or policies
Third-party data breaches or security issues
Disputes between you and third-party providers
21.3 Third-Party Links:
Our website and Services may contain links to third-party websites. We do not endorse or control these sites and are not responsible for their content or practices.
22. FORCE MAJEURE
We are not liable for failure to perform due to circumstances beyond our reasonable control, including:
Natural disasters
War, terrorism, civil unrest
Government actions or regulations
Internet or telecommunications failures
Pandemics or public health emergencies
Labor disputes or strikes
Third-party platform failures (GHL, WhatsApp, Google)
During force majeure events, our obligations are suspended until the event concludes.
23. ASSIGNMENT
23.1 By You:
You may not assign or transfer your account or these Terms without our written consent.
23.2 By Us:
We may assign these Terms or transfer our business to a successor entity. You will be notified of any such transfer.
24. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, constitute the entire agreement between you and System Setter regarding the Services and supersede all prior agreements, communications, and understandings.
25. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full effect.
26. WAIVER
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
27. NOTICES
27.1 To You:
We will send notices to the email address on file in your account. You must keep your email current.
27.2 To Us:
Send legal notices to:
Email: [email protected]
Phone/WhatsApp: +353 87 185 8207
Notices are effective upon receipt.
28. RELATIONSHIP
These Terms do not create any partnership, joint venture, employment, or agency relationship between you and System Setter. You are an independent business using our Services.
29. SURVIVAL
The following sections survive termination: Intellectual Property, Limitation of Liability, Indemnification, Confidentiality, Dispute Resolution, and any provisions that by their nature should survive.
30. QUESTIONS & CONTACT
For questions about these Terms, contact us:
System Setter
Email: [email protected]
Phone/WhatsApp: +353 87 185 8207
Website: www.systemsetter.ie
Business Hours: Monday-Friday, 9am-6pm Irish Time (GMT/IST)
31. ACKNOWLEDGMENT
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
END OF TERMS AND CONDITIONS
